Shipping & Delivery

Shipping & delivery

We ship within Canada only.

We work with reputable Canadian delivery partners to ensure your order arrives safely and efficiently. All orders are shipped using discreet packaging. Boxes are plain and unmarked, aside from the shipping label. The label may display our brand name or a warehouse name, but nothing that identifies the contents of your order.

Shipping rates

• Free shipping on all Canadian orders over $150
• Shipping rates for orders under $150 are calculated at checkout

If splitting your order allows items to arrive faster, we may ship products separately at no additional cost to you.

Order confirmation

After placing your order, you will receive an order confirmation email. Please review it carefully to ensure your details are correct.

Order processing times

• Orders placed before 12:00 PM (local business time) are prepared and fulfilled the same business day
• Orders placed after 12:00 PM are fulfilled the next business day
• Orders are not dispatched on Saturdays, Sundays, or public holidays

Dispatch and tracking

Once your order is dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this number to monitor your delivery progress directly with the carrier.

Changes and cancellations

You have a 90-minute window after placing your order to request changes or cancellations.

• Changes include address updates, name corrections, or order cancellations
• No cancellations are possible after the 90-minute window
• If delivery details need to be updated after this time, you must contact the carrier directly

If delivery is rejected or returned due to incorrect or incomplete address information, return shipping costs will be charged to you. A $25.00 redirection fee may also apply for address corrections made after dispatch.

Delivery delays

While we do our best to meet delivery timelines, delays may occur due to factors beyond our control, including weather conditions, accidents, natural disasters, or high order volumes. These circumstances do not qualify for order cancellation once your order has shipped.

Lost or damaged packages

If your parcel is lost or damaged in transit, please contact our support team by email within 7 days of delivery.

• Claims submitted after 7 days are not eligible for a refund or replacement
• If a carrier investigation is required, resolution timelines may vary

Carrier investigations typically take 2–3 business weeks. Once the investigation is complete, you may choose a replacement or a refund.

Holiday shipping notice

During the holiday season, delivery times may be extended due to increased carrier volume. To help ensure delivery by December 24, we recommend placing your order within the first week of December.